Term
Walkthrough Guide
A walkthrough is a meticulous way of onboarding users. It ensures that no stone is left unturned and gives new users a great understanding of how the product works.
But not all walkthroughs are made equal.
A walkthrough, if done the wrong way, can have too much emphasis on hand-holding and not enough focus on engagement. This could frustrate new users and actually send them packing before they’ve even finished onboarding.
Questions
What an amazing walkthrough has?
An amazing walkthrough is:
Clear – telling users exactly how each feature works
Concise – covering all bases without dragging on
Engaging – giving users the option to interact rather than just watch
Skippable – to accommodate faster learners
Offers additional support – a speak-to-a-coach feature in our case, for example, for users that are struggling to follow
Clear – telling users exactly how each feature works
Concise – covering all bases without dragging on
Engaging – giving users the option to interact rather than just watch
Skippable – to accommodate faster learners
Offers additional support – a speak-to-a-coach feature in our case, for example, for users that are struggling to follow
What is a Walkthrough Guide
A walkthrough is a meticulous way of onboarding users. It ensures that no stone is left unturned and gives new users a great understanding of how the product works.
But not all walkthroughs are made equal.
A walkthrough, if done the wrong way, can have too much emphasis on hand-holding and not enough focus on engagement. This could frustrate new users and actually send them packing before they’ve even finished onboarding.
But not all walkthroughs are made equal.
A walkthrough, if done the wrong way, can have too much emphasis on hand-holding and not enough focus on engagement. This could frustrate new users and actually send them packing before they’ve even finished onboarding.