Term
NPS (Net Promoter Score)
Net Promoter Score®, or NPS®, measures customer experience and predicts business growth with only one question: “How likely are you to recommend us to a friend or colleague?”. This is a proven sole metric demonstrating the ability of the company to grow. NPS is a holistic metric, measuring all aspects of user experience (but also perception).
For more information about NPS and why NPS predicts your company’s growth read here
Questions
What is an NPS?
Net Promoter Score®, or NPS®, measures customer experience and predicts business growth with only one question: “How likely are you to recommend us to a friend or colleague?”. This is a proven sole metric demonstrating the ability of the company to grow. NPS is a holistic metric, measuring all aspects of user experience (but also perception).
For more information about NPS and why NPS predicts your company’s growth read here
For more information about NPS and why NPS predicts your company’s growth read here